Accessibility

• Introduction
• Section One: Past Achievements to Remove and Prevent Barriers
• Customer Service
• Feedback Process
• Information and Communications
• Employment
• Section Two: Strategies and Actions Planned
• Customer Service
• Training for employees
• Telephone services
• Information and Communications
• Employment
• Training
• For More Information

Ddrops Company strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps Ddrops Company is taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how Ddrops Company will play its role in making Ontario an accessible province for all Ontarians.

This document includes a summary of the accessibility initiatives Ddrops Company has completed.

Ddrops Company has remained in compliance with the Customer Service Standard.

The goal of the Company is to meet and surpass client expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way the Company provides goods and services to people with disabilities can be made in the following ways:

• By phone: 905-851-8898 x 243
• Email: accessibility@ddrops.ca
• Mail address:
  Attn: AODA Management Representative
  126 Trowers Road, Woodbridge, ON L4L 5Z4

All feedback is directed to the AODA Management Representative. Clients who have requested a response from the Company can expect to hear back within a reasonable time frame not to exceed thirty (30) days.

We will train employees who communicate with clients on how to interact and communicate with people with various types of disabilities.

• We have updated our website to make it accessible and up to AODA standards.

• We have updated our Offer Letters of Employment to reflect that we make accommodations where applicable.
• We have updated our website to meet current AODA standards.
• We will continue to make our recruitment and hiring processes accessible to those with disabilities.

Ddrops Company will provide training to all employees who deal with the public, and all those who are involved in the development and approval of customer service policies, practices and procedures. This training will be provided to new employees during the first 30 days of employment. Employees will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.

Training will include the following:

• The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• How to use the assistive devices at the Company locations that may help with the provision of goods or services to people with disabilities.
• What to do if a person with a disability is having difficulty in accessing the Company’s goods and services.
• Our policies, practices and procedures relating to the Customer Service Standard.

We are committed to providing fully accessible telephone service to our clients. We will train employees to communicate with clients over the telephone in clear and plain language and to speak clearly and slowly.

We will offer to communicate with clients by email and relay services if telephone communication is not suitable to their communication needs or is not available.

Ddrops Company is committed to making our information and communications accessible to people with disabilities.

• We are creating an Accessibility Footer on our website; ASAP
• We will update the Accessibility Footer; as needed on an ongoing basis

Ddrops Company is committed to fair and accessible employment practices.

Ddrops Company is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

For more information on this accessibility plan, please contact us:

• By telephone: 905-851-8898 x 243
• By email: accessibility@ddrops.ca
• By mail:
  Attn: AODA Management Representative
  126 Trowers Road, Woodbridge, ON L4L 5Z4
• Or go to our website: vitaminddrops.com/ca-en

Standard and accessible formats of this document are free on request from: accessibility@ddrops.ca