Ddrops Company Accessibility Plan
Table of Contents

Ddrops Company strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps Ddrops Company is taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how Ddrops Company will play its role in making Ontario an accessible province for all Ontarians.

Section One: Past Achievements to Remove and Prevent Barriers

This document includes a summary of the accessibility initiatives Ddrops Company has completed.

Customer Service

Ddrops Company has remained in compliance with the Customer Service Standard.

Feedback process

The goal of the Company is to meet and surpass client expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way the Company provides goods and services to people with disabilities can be made in the following ways:

All feedback is directed to the AODA Management Representative. Clients who have requested a response from the Company can expect to hear back within a reasonable time frame not to exceed thirty (30) days.

Information and Communications

We will communicate with people with disabilities in ways that consider their disability.

We will train employees who communicate with clients on how to interact and communicate with people with various types of disabilities.

  • We have updated our website to make it accessible and up to AODA standards.
  • We have updated our Offer Letters of Employment to reflect that we make accommodations where applicable.
  • We have updated our website to meet current AODA standards.
  • We will continue to make our recruitment and hiring processes accessible to those with disabilities.
Section Two: Strategies and Actions
Customer Service

The Ddrops Company is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.

Training for employees

Ddrops Company will provide training to all employees who deal with the public, and all those who are involved in the development and approval of customer service policies, practices and procedures. This training will be provided to new employees during the first 30 days of employment. Employees will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.

Training will include the following:

  • The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • How to use the assistive devices at the Company locations that may help with the provision of goods or services to people with disabilities.
  • What to do if a person with a disability is having difficulty in accessing the Company’s goods and services.
  • Our policies, practices and procedures relating to the Customer Service Standard.
Telephone services

We are committed to providing fully accessible telephone service to our clients. We will train employees to communicate with clients over the telephone in clear and plain language and to speak clearly and slowly.

We will offer to communicate with clients by email and relay services if telephone communication is not suitable to their communication needs or is not available.

Information and Communications

Ddrops Company is committed to making our information and communications accessible to people with disabilities.

  • We are creating an Accessibility Footer on our website; ASAP
  • We will update the Accessibility Footer; as needed on an ongoing basis

Ddrops Company is committed to fair and accessible employment practices.


Ddrops Company is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

For More Information

For more information on this accessibility plan, please contact us:

Standard and accessible formats of this document are free on request from:

The contents of this website are for informational purposes and are not intended to offer personal medical advice. You should seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. Always read and follow the product label.
*Based on a 2022 survey among Canadian pediatricians recommending an infant vitamin D brand.